FAQ2024-04-02T06:14:17-07:00
Will it slow my transaction speed?2021-02-17T23:08:01-08:00

We operate seamlessly within your transactions, averaging under half a second to provide a discount or a customer award. Our goal is to improve your customer experiences and being an invisible loyalty partner, offering real-time loyalty solutions that feel like a natural part of your customer interactions.

Is your loyalty module flexible?2021-02-17T22:59:03-08:00

Yes, we offer a highly flexible loyalty system. We support many types of programs, electronic punch card replacements, tiered programs, subscriptions, gift-card based loyalty, and much more! Our system gives you powerful tools for building loyalty structure exactly the way you want.

Can I limit a staffs ability to access confidential information?2021-02-17T22:55:12-08:00

Yes, bLoyal´s 360 CRM and management hub is customizable so you can easily limit staff access to specific sections and information. Each user can assigned to a group with defined access abilities, so you can limit administrative rights to the individuals that should have access to your confidential information.

What systems are you integrated with?2021-02-17T22:51:11-08:00

bLoyal offers integrations for e-commerce and POS systems such as Magento, WooCommerce, Shopify, Clover, DataSym, Korona, NCR Counterpoint, RMH, Microsoft Dynamics and more! We’re continually adding new systems, and we offer custom integrations. If your existing checkout solution isn’t listed, please contact us for more information.

Do you offer consulting to help setup and run my program?2021-02-17T22:44:53-08:00

Yes, we have a highly experienced loyalty consulting team that is dedicated to helping you optimize your loyalty programs. Our team can assist with every loyalty question or concern, from the simple to the complex. We can schedule training sessions for you or your marketing team, and even manage your loyalty programs for you. bLoyal´s consultants are here to facilitate your businesses loyalty program success in any way that you need.

Is it a hosted application?2021-02-17T22:38:20-08:00

Yes, bLoyal is a cloud-based SAAS solution that operates on the Microsoft Azure Platform. Our system architecture is multi-tiered  and geo-redundant, which means we have advanced systems and standards is place to ensure your loyalty data is always available. bLoyal is highly secure, highly compliant platform. We make sure your data is safe and disaster resistant.

How long have you been in business?2021-02-17T22:07:33-08:00

bLoyal was founded in 2004 and was previously known as EVT Solutions. We began offering advanced loyalty solutions under the bLoyal name in 2007, and we’ve worked continuously to bring powerful new loyalty  features to our consumers.

Do you have reports on the success of promotions, sales, etc?2021-02-17T22:26:36-08:00

Absolutely! bLoyal has more than 70 standard reports available out of the box, to give you detailed information on the success of your engagement strategies. You can run reports on everything from top customers and coupons usage to sales by store, and much much more. You can also create custom reports to get your data exactly the way you need it, and schedule regular email reports.

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