Client proof

We’ll let our users do the pitch.

Case studies and reviews from the wineries, retailers, and membership organizations running bLoyal.

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From Chateau Montelena

“One of the most complete integrations for winery-centric software in the real-world”

John Curnutt — Chateau Montelena

Wine clubs and memberships that run themselves

Club administration is where wineries lose the most time with batch billing, member records, renewals. This is the deepest vertical bLoyal works in.

Case study

Biltmore Wine Estates

WineryMarketer EditionNCR CounterpointUnited StatesbLoyal client since 2016

Established in 1895 by George Vanderbilt, Biltmore is an 8,000-acre estate in Asheville, North Carolina and the most visited winery in America. Club administration had grown into a heavy manual load — batch credit card processing, order creation, and member record management all handled by hand.

The result

Biltmore automated batch billing, order creation and member record management, and has seen a significant increase in wine club memberships since implementing bLoyal in 2016.

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“In my experience, bLoyal has one of the most complete integrations for winery-centric software in the real-world”

John Curnutt

Chateau Montelena

WineryIntegrations

“bLoyal has a lot of great features that make it easy to track your customers and report on their purchase and membership history.”

Oniqueh G.

Galena Cellars

WineryReporting & memberships

“I’ve been so happy with the customer service. Everyone is prompt, informed, communicative, and able to solve whatever issues we have had.”

Kristen Roberts

Truro Vineyards

WineryCustomer service

See how bLoyal works for wineries

One points balance, in store and online

bLoyal helps companies deliver an omnichannel experience for their customers across every channel.

Case study

New Leaf Vapor Co.

Vape & tobaccoMulti-store retailCloverShopifyUnited States

New Leaf Vapor Co. runs multiple stores alongside a Shopify webstore, with a loyalty points program that had to work identically in both. The migration from their previous loyalty system had to happen without customers noticing.

The result

A single omnichannel points program bridging every store and the webstore, migrated without disrupting the customer experience.

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From the same client

“The level of attention to detail given to ensure our customer experience was undisrupted during the transition of our loyalty system was amazing.”

Michael Gonzales

New Leaf

MigrationLoyalty transition

From the same client

“I have been pleasantly surprised by the amount of time and care that has been given by your integration team, mainly Kathleen and Julio.”

Michael Gonzales

New Leaf

ImplementationIntegration team

Fragmented programs, pulled into one

What happens when a chain grows faster than its systems, and the same customer exists several times over.

Case study

Manufacturer of nut-based snacks in the USA

Specialty retail20 storesMulti-location + online

A popular retailer with 20 stores and an online channel, running a loyalty program that had fragmented across locations.

The result

One program across every location and the webstore, replacing a fragmented system with a single customer record.

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Case study

Neighborhood Smoke Shop

Tobacco retailHouston, TexasKORONA Pro EditionMulti-location

A growing chain tracking customer activity by hand across stores with heavy daily walk-in traffic, while opening new locations.

The result

A tiered program with flexible redemption, plus automated email and SMS triggered from real purchase behaviour.

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The thing clients mention without being asked

Support and implementation are the most common themes across every review we receive. 

“The bLoyal team has continued to be a great help with any issues I have had, and getting them resolved in a timely fashion!”

Jameson Dehner

Grafton Winery

WineryOngoing support

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